FAQ

Q1.

How can i check for latest logs that was recd by carrier on server?

Answer:

When login is made on dashboard and if vehicle is sending logs then it will show map with green color icon like shown below

Q2.

How can I see the vehicle moving on maps?

Answer:

Logon to the track.wifiintegrated.com using username and password and then in Desktop Tracking click Live Tracking, You will get an KML file save it to your disk and run it using Google earth.

Q3.

How should i check after how many minutes logs will be updated on server?

Answer:
On dashboard once login was done, if vehicle is giving logs then on right side of window it will show map with position of vehicle otherwise it wont show any map. Below are the two snaps given for comparison where vehicle is giving logs and second image shows vehicle not giving logs

Q4.

How do I activate and use my Device?

Answer:
Once any vehicle tracking unit is connected with power supply battery of vehicle then LED on unit will start glowing.. once vehicle will move to nearby area logs will be seen on dashboard.

Q5.

How can I track online (real-time)?

Answer:
Once your device is ON, Logon to the track.wifiintegrated.com using your username and password provided and you will see your device online.

Q6.

How do I charge the device?

Answer:

For personal tracking units use the manufacturer provided standard battery charger to charge the battery (do not use other wireless device chargers). Plug the charger into a working power outlet and insert the other end of the charger into the device. Charge for at least three hours or until the battery icon stops flashing.
How to charge Vehicle tracking unit : Vehicle tracking unit FM42 is having inbuild battery. If wiring of unit is done from battery then device will keep its battery charged continously. For FM21 as there is no internal battery available supply will depend upon vehicle battery only.

Q7.

How do I perform a web/online locate?

Answer:
Log on to track.wifiintegrated.com using your username and password, and track your loved ones.
Q8.

What is the updating time for tracking vehicle?

Answer:
Updation of logs on server depends upon configuration done in unit. Normally we give 1 log per minute on server

Q9.

How user can change his Email id for alert ?

Answer:
On Dashboard there is link for Setting >> Alert from that page customer can enter their email id to enable alert setting

Q10.

How user can come to know what  is expiry date set for the device.

Answer:
After the expiry date time the message will be displayed below the Device Record for informing user about Device Expiration and asking him to Contact Support Person. Also Alert email for expiry will be also delievered to his registered email address given at the time of registration.

Q11.

what are the icons that google earth shows when tracking was done?

Answer:

 

This icon will be shown when panic button was activated.

 

 

This icon will be shown for start.

 

 

This icon will be shown for Overspeed.

 

 

This icon shown for normal log status

 

Q12.

what do you mean by last log status on Dashboard ?

Answer: The last log status reveals whatever update done on your Dashboards.The logs present on the map are according to the last updates status.If the network goes Device
will not send any logs and status will not be updated .

Q13.

How should i set geofence alert for any carrier?

User will be required to make login using username and password which is given to him. He should make login in

http://track.wifiintegrated.com

or to the domain which is assigned to him. (E.g  domain name.wifiintegrated.com)

once he will make login it will open dashboard page. On dashboard page he will be required to click on maps >> Geofence >> Define Area where customer can draw Geofence Area for vehicle route

 

After this click on the link provided to draw rectangle as shown below

 

Once rectangle is drawn as shown in above picture click on Submit button to save details

Once Geofence Area is saved.. now next step is to assign that Area to particular vehicle. In oder to do this just click on Maps >> Geofence >> Assign Geofence

Once link was clicked select Geofence name, select carrier and save setting to set geofence area to particular carrier selected.

Q14.

Which all products are supported in GPSIntegrated system?

Answer:
We currently support followign devices

1. GH1202 / 3000 (personal Tracker)

2. Rover (Vehicle Tracker)

3. FM2200 (Vehicle tracker)

4. FM4200 (Vehicle tracker)

5. Symbian Phones (Series 60, 3rd Edition) (with internal or BT based GPS recievers) (Personal Trackers)

Q15.

What is the meaning of map preferences on dashboard?

Answer:
‘Map preferences’ is the link from where various settings related with google map zoom level and various type of map catagories like hybrid, satellite, or road map can be set
Map: once this option is selected it will show google map with road names
Satellite: This option will show details of map with satellite imaginary
Hybrid: It is combination of map and satellite option

Q16.

What is meaning of placemark concept in vehicle tracking?

Answer:

By default in reports we provide location names which we got from google server. Instead of these locations if customer wants to show their own location names then they can upload that using Maps >> Placemarks link available on dashboard, where customer can upload catagory for area and can save placemark name using google map link provided

Q17.

What are the new features added to start stop report?

Answer:
In the start stop report we have added the following features :
Travel duration:- It tells us the travelling time of the carrier during that time interval.
Stop duration:- It tells us the stopped time of the carrier during that time interval.
Alert:- It gives us the count of the alerts that have occurred during that time interval. And when you click on that alert report will get generated.

Q18.

What are new features added on dashboard history?

Answer:
The following features are added :
Transaction History(All):- It shows the details of all the carrier Date Time ,Carrier Name , Google map ,Speed In KMPH, SOS , LOW BAT, GEO FENCE, OVERSPEED ,Latitude, Longitude, No Of Satellites, HDOP and Valid/Invalid.

Transaction history(last 30 days):- It shows the details of all the carrier for last 30 days. Carrier Name ,Valid Logs, Invalid Logs, SOS, OVER SPEED LOWBAT and GEOFENCE

Q19.

What are the new features on dashboard for carrier sorting?

Answer:
Following are the new features on dashboard for carrier sorting
Distance:- If we click on the distance link the carrier which has the maximum distance comes at the top most position on the dashboard.
Motion hours:- If we click on the motion hours link the carrier which has the maximum motion hours comes at the top most position on the dashboard.
Stationary hours:- If we click on the stationary hours link the carrier which has the maximum stationary hours comes at the top most position on the dashboard.
Average Speed:- If we click on the average speed link the carrier which has the maximum average speed comes at the top most position on the dashboard.
Maximum speed:- If we click on the maximum speed link the carrier which has the maximum speed comes at the top most position on the dashboard.
SOS :- If we click on the SOS link the carrier which has the maximum speed comes at the top most position on the dashboard.

Q20.

What is meaning of tempreature settings?

Answer:

This feature is basically with devices which comes FM08,L001 category. You can set the maximum and minimum temperature of device, if the temperature goes above then an alert message will be sent. You can select the notification type in what way you want.Once sensor is purchased customer can integrate that with FM unit and can see tempreature rating on dashboard

Q21.

If i update carrier name for any vehicle when it will get reflected on website?

Answer:

After updating the carrier name , it will immediately reflect on Dashboard.

Q22.

What are type of alert send by device?

Answer :

SOS alert
This alert is sent when user is in panic situation, user can view the detailed report along with date and time when the alert has been sent. User can also view in Google map also.

Low Battery alert
It sends the alerts when the device battery is low.

Geofence alert
A geofence is a boundary defined around a location or area on the Earth’s surface. When device or vehicle enters or exits a geofence, the device receives a generated notification. This notification might contain information about the location of the device An alert is sent to company’s monitoring headquarters when a person or vehicle goes off limits. Geofence are can be set and can track the vehicle whether it is been moving in that defined boundary or not.

Over Speed alert
This alert is sent if the device is attached to vehicle and it is going at a constant speed and then if he goes above to that constant speed then alerts are sent via messages or emails.

Q23.

What is meaning of last status description on dashboard?

Answer :

The last log status reveals whatever update done on your Dashboards. The logs present on the map are according to the last updates status. If the network goes Device will not send any logs and status will not be updated

Q24.

What is SOS alert?

Answer :

When a person is in panic or when some emergency situation is arrived then on click of SOS button,device sends a alert message to server that the person is in some panic situation,hence immediate assistance can be provided on time.. This facility is available with personal tracker devices only like mobile phones or GH units

Q25.

What is Geofencing concept in vehicle tracking?

Answer :

A geofence is a boundary defined around a location or area on the Earth’s surface. When device or vehicle enters or exits a geofence, the device receives a generated notification. This notification might contain information about the location of the device. The geofence notice might be sent to a mobile telephone or an email account. A geofence may be a simple circle defined by a centre coordinate and radius, or a more complex shape defined by vertices of a rectangle. With the help of technology called Global Positioning System (GPS), geofencing concept is mostly adopted by those companies who have fleets of company vehicles that are available to employees which includes service technicians, delivery drivers and outside sales representatives. A GPS tracking unit must be fitted into company’s vehicles so that geofencing can work. Other way is that employees must carry wireless phone or device with GPS enabled. An alert is sent to company’s monitoring headquarters when a person or vehicle goes off limits.

Q26.

What is Dashboard?

Answer :

Dashboard is web based application where in the user once registered can track himself/or his vehile through this application.Dashboard gives you a general description and activity of vehicle.Complete identification like Vehicle like vehicle name, its Imei number ,max speed of vehicle ,distance and time taken, avg speed of vehivle.Dashboard gives you a report on the alerts it has sent,report on when the device strated and when it stopped.Dashboard basically gives a summary tracking report of your vehicle ,so customers can track their vehicles using this dashboard.

Q27.

My Google Earth and Google map wont show same logs what can be reason?

Answer :

In Google earth when vehicle is stopped for more than 10 mins then all further logs we are showing referring to single point log until vehicle is stopped. So once customer will click on that log they can check out time period duration mentioned in log. that is it will show message on each such stopped log as ” speed less than 8 kmph from 12:53:00 AM – 1:10 AM” and icon for such triangle will be shown as red. where as in google map we wont show such logs

Q28.

Is Header and footer customization possible in GPS Integrated system?

Answer :

Depending upon the need of change customer can email their requirement to us. We will do changes according to feasibility. So if customer can opt for special package for designing we can design header and footer accordingly

Q29.

I don’t know or I forgot my Username and password ?

Answer :

Customer can easily retrieve his password using Forgot password link available on dashboard. Once customer will click on forgot password link one of option needs to be selected either if username is remembered or email id is remembered then enter the same and click on submit to get new password

Q30.

Although sim is activated with GPRS,logs are not comming to server. Is there any settings required to be checked in sim ?

Answer :

If sim card that was used in device is having pin number then it gives problem for sending logs to server. So always make sure from service provider that pin number should be disabled for the sim.

Q31.

What sources of GPS data your application supports?

Answer :

Mobile Tracking application uses the system selected source for GPS receiver. You can select your choice of GPS receiver by navigating through your phone settings option
Menu>> Settings>>Phone setting>> General setting>> Positioning Method

Q32.

How do i get your Application?

Answer :

Please checkout “Quick Start” option on main page for Mobile tracking
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking.aspx

Q33.

My phone is not in the list of supported phone?

Answer :

We are progressively releasing support for more types of mobile phones. If your phone manufacturer is listed but your specific model is not listed, please send an email at support@bioenabletech.com , with your phone details.

Q34.

Do I need a GPRS plan from my service provider to use your GPSTracker on my phone?

Answer :

Yes, It is preferred, our application can also send the track details through SMS but SMS might be a costlier option for such tracking. Please contact SErvice Provider for service packages
Generally GPRS, if tracking is enabled at 20 seconds per log then the usage will be approx 10MB per month, you can increase the tracking interval to reduce the Data usage.
To set GPRS Tracking interval settings
OPTIONS >> SETTINGS >> TRACKING SETTINGS >> GPRS INTERVAL
To set SMS track Interval
OPTIONS >> SETTINGS >> TRACKING SETTINGS >> SMS INTERVAL

Q35.

Where would you recommend installing fring – on my external memory or phone memory?

Answer :
It makes no difference. Install fring wherever there is sufficient free memory.
NOTE: It creates “GPSINTEGRATED” Folder on root drive of selected Memory

Q36.

How can I configure my GPRS/3G settings?

For Nokia (Symbian) devices:
First of all, make sure you are subscribed to a data plan with your cellular operator. Each handset and service provider uses different settings to use GPRS/3G in order to connect to the Internet. For the right settings for your handset open Nokia’s web site and then open Nokia’s help page; choose your handset model, your country and your service provider. An SMS will be sent to you with the correct settings for your phone.

On most Symbian 9.2 handsets you can follow these instructions:
1. On the phone press the Menu key.
2. Scroll to and select Tools.
3. Scroll to and select Sett. wizard to launch the Nokia Settings Wizard.
4. Scroll to and select Operator.
5. Follow the wizard’s on screen steps to automatically configure the phone with the required operator service settings.
Repeat steps 1 to 3 of the Settings Check above to verify that the settings are now working correctly.
If you are still unable to connect, contact your service provider for detailed instructions and support.
NOTE: After doing above settings in your phone, You MUST go to Settings on our application and select correct APN to use Manually. To do this you need to goto
OPTIONS >> SETTINGS >> GPRS Settings >> APN

Q37.

Why do you need my phone’s IMEI Number?

Answer :
Our servers keep track of ur location based on ur IMEI number, all the requests sent by the device includes IMEI numbers.

Q38.

How Can I Manage My device Settings if the SIM card changes?

Answer :
Once your SIM card (Service Provider) changes then there are little bit of changes to be made to the device, these changes can be done by just sending an SMS to the current number that is used in Device.

Q39.

How long does it take for me to receive my location?

Answer :
You will get your location results or any other confirmations/notifications within three minutes.

Q40.

How will I receive my location results?

Answer :
You will receive your location results through text messages on the mobile device from which you sent the command.

Q41.

How much does GPS Integrated SMS cost?

Answer :
GPS Integrated does not charge for programming the device through SMS. This feature is intact and available without additional cost. However, for every location request you perform (whether it is through the Internet, landline, or mobile phone SMS),In addition, with respect to SMS, your mobile provider’s standard rates for sending and receiving text messages will be applied.

Q42.

What is GPS Integrated SMS and what can I do with this service feature?

Answer :
GPS Integrated SMS allows you to locate or program a speed dial button using your mobile device. You need to have text message capability (sending and receiving) from your mobile device in order to access this service. Check with your mobile service provider for your plan details.

Q43.

I am getting dropped calls.

Answer :
The GSM reception may be poor. Check the signal strength bar/icon on the phone display, or see the coverage map online. Make sure that you are exposed to as much open sky as possible.

Q44.

What does GPRS failure mean?

Answer :
Device is unable to complete a location request because the GSM coverage is poor. Check the signal strength .You will not be charged for unsuccessful location requests.

Q45.

Why does the phone battery die shortly after I’ve recharged it?

Answer :
You may not have fully recharged the device – charge it for at least three hours. Your battery life also depends on how you use the device. A fully charged battery can sustain up to 1 lac location requests, 2 days of standby time,

Q46.

My location requests keep timing out online.

Answer :
The device may be turned off, or it is in an area where GPS signal strength and/or GSM reception is poor. In some cases, this may take a few minutes to perform a successful location request as a result of being in less than optimal conditions. Check the history page online in five minutes again.

Q47.

Will I be able to locate the device if it is turned off?

Answer :
The device cannot be located if it is turned off.

Q48.

I can’t seem to complete a location request.

Answer :
Make sure that the device is turned on and that the battery is not low. If necessary, move to an area with GSM reception and better GPS signal strength.

Q49.

I can’t seem to make or receive calls.

Answer :
The GPS signal strength and/or GSM reception may be poor. Check the signal strength bar/icon on the phone display, or see the coverage map online. Make sure that you are exposed to as much open sky as possible. In regards to making a call, confirm first that you have programmed the number correctly (online or via SMS).

Q50.

I can’t seem to program a button.

Answer :
Make sure that the is turned on and is not in use. If you still can’t program a button, move to an area with GSM reception and better GPS signal strength.

Q51.

Can I change my Subscriber ID or PIN?

Answer :
Log on the GPS Integrated site at www.gpsintegrated.com to change your username and password in MYACCOUNT section

Q52.

How long does it take to perform a single locate?

Answer :
It usually takes under a minute to perform a single locate through the online. However, atmospheric, environmental, and geographic conditions as well as satellite position may prolong that time.

Q53.

What are the system requirements to access the online?

Answer :
To access the LSC on the web, Internet Explorer browser versions 6.0 and higher, or Netscape 4.7 and higher, are supported.

Q54.

What is the LSC or Location Service Center?

Answer :
The LSC or Location Service Center is GPS Integrated’s secure web site that allows parents or guardians to determine the location of their loved one’s. The location information can be displayed on a street map as well as an aerial map with the approximate street address. In addition to setting up location requests, you can also program the buttons on this site.

Q55.

Is there call waiting?

Answer :
Call waiting is available feature.

Q56.

My devices voice quality is poor, or I cannot hear my callers.

Answer :
Move to a place with better reception.

Q57.

How do I turn off my device?

Answer :
Switch OFF the Power button on the bottom right  hand side of device.

Q58.

How do I end a call?

Answer :
Push the Power Off/End button.

Q59.

How do I answer?

Answer :
You can use the button or after particular rings device automatically responds.

Q60.

Can anyone calling from any number reach me?

Answer :
Yes, anyone can call by dialing your number. Even if a caller’s number is not pre-programmed into the phone, he/she can still call you. Please note that all incoming calls are free of cost.

Q61.

Can I call anyone using the device?

Answer :
You can only call three numbers that you pre-programmed into the device.

Q62.

How do I clear a phone number button?

Answer :
You cannot completely clear a phone number button, but you can replace that button with a different phone number or program it to be a locate button.

Q63.

How do I get a new phone number?

Answer :
Phone Number cannot  be changed.

Q64.

Can I get SMS alerts on my Cell Phone?

Answer :
You can receive SMS alerts on your cell phone, mail id  or and GSM enabled device.

Q65.

How does the SOS button work?

Answer :
In the case of an emergency, you can push the SOS button, which is pre-programmed by the manufacturer to dial the local emergency network.

Q66.

How do I set up a “follow now”?

Answer :
Log on to your service provider’s website using your Subscriber ID and PIN, and customize your location request to be a reoccurring function. The successive location requests will be mapped out for you to view online.

Q67.

What does SMS stand for?

Answer :
SMS stands for Short Messaging Service.

Q68.

What GPRS stands for?

Answer :
GPRS stands for General Packet Radio Service.

Q69.

What is GSM?

Answer :
GSM is Global Service Mobile.

Q70.

What is GPS?

Answer :
GPS is abbreviation for Global Positioning System.

Q71.

What is the technology used in Tracking?

Answer:
GPS, GSM and GPRS technology is used for tracking.

Q72.

Can anyone else track my child’s phone? How secure is the service?

Answer :
The account holder with access to the account information has the ability to track. The account holder should not disclose the Username and Password to others.

Q73.

What is the warranty for my device?

Answer :
The device has a warranty of 365 days from the date of purchase. Details can be found in the Warranty section of the User Guide.

Q74.

Are you seeking resellers?

Answer :
GPS Integrated Wireless is currently developing a national distribution plan. If your company is interested in retail partnering with GPS Integrated, please contact us at sales@gpsintegrated.com.

Q75.

How can I be among the first to know about the latest developments at GPS Integrated?

Answer :
Join our Notification List! We’ll keep you updated and let you know our latest developments. The information you provide will be kept confidential and only used by GPS Integrated Wireless to notify you of product updates.

Q76.

Will GPS Integrated’s products be available outside of the India?

Answer :
GPS Integrated’s , GPS locator phone runs over GSM networks, and can function nearly anywhere in the world within a GSM network. There are over 160 countries with GSM networks around the world today, giving GPS Integrated-enabled devices a global footprint. International distributors will be announced as they occur.

Q77.

What other applications are you thinking of applying this technology to?

Answer :
Because our mission is to enable people to locate loved-ones as well as any items of value, we are developing applications for vehicle tracking, asset tracking, personal electronics and pet care.

Q78.

Where can I buy these devices?

Answer :
A link to the GPS Integrated e-Store can be found at www.gpsintegrated.com. You will also find a list of retail stores here as well.

Q79.

How does the technology work?

Answer :
This combines GPS and GSM technologies. When you do a location request, it will reference a system of 24 GPS satellites circling the earth. At the same time, the Unit  taps into the GSM network based on the location of the closest GSM cell tower to narrow down the search window for GPS signals. This significantly shortens the time it takes to get a GPS reading. In addition, in places where GPS signal strength is weak, such as inside a concrete building or an underground parking structure, GPS Integrated’s Location Service Center will fall back on GSM cell tower location. This way, the device is equipped to get a location reading regardless of GPS signal strength. The Unit must have GSM network coverage, however, to work.

Q80.

Will the technology work everywhere I go?

Answer :
The performance and coverage may vary. The performance of every wireless communications system is subject to local conditions, like GSM network coverage and where a caller is located when they use. Wireless location solution is not only subject to local conditions in the wireless network since it uses the wireless network to relay position requests and information. but it is also subject to local conditions that can affect GPS performance, such as: GSM calling coverage and local conditions in the GSM network; The location of the GPS satellites in space in relation to the phone; The amount of blockage between the phone and the sky, and; How the phone is being held.

Q81.

Why is there limited coverage when GPS works anywhere in the world?

Answer:
While it’s true that GPS works everywhere in the world, GPS Integrated’s location technology uses GPS and digital wireless (GSM) technologies to find and communicate the location of the person wearing the device. Signals and service from both are needed for complete, end-to-end location reporting to occur. Since GPS Integrated’s technology uses GPS coordinates on a nationwide digital wireless network, device needs to be within the coverage area for the communication to occur.

Q82.

I have trouble getting started, where can I call ?

Answer :
Please contact BioEnable Support Department at,
http://info.bioenabletech.com/Support/contact_support

Q83.

When we receive the notification emails, the link with wikimaps, is a non working link since they do not have our country mapped out either on satellite nor road view. Can this be changed to use google maps.

Answer :
WikiMapia basically uses GOOGLE for displaying Maps, Moreover WikiMapia allows u to create your Placemarks and Layers on Google Maps, once you Register and Log in to the WikiaMapia , Also It allows you to Link famous Wikipedia with your lPlacemarks, It also shows you the locations created by Other Users, which is more beneficial when Google Does not really have good imagery / Maps for certain Areas. You can enable satellite imagery  in wikimapia  from its menu, by default it may not be visible.
Also Tracking on Google Maps is already available from our main site, (http://track.gpsintegrated.com  ), So the basic intention of giving is adding variance to the Google Maps.

Q84.

How should i know that particular device is working at my customer place? is there any way to find out the same.

Answer :
On dashboard screen we will get GSM number which is associated with particular device. So we can send SMS to that number with “Acknowledgement delievery” option enabled. so that if sms get delievered to that sim then that means that device is working.

Q85.

When you host our website, can we also host our company website with you?

Answer :
No  We do not host commercial websites.
Suppose your commercial website is www.abc.com , then you can ask your hosting company to make a sub domain like track.abc.com that is pointed and hosted at our server. here we only provide login to your customers for seeing reports and maps.

Q86.

We are going to program the units to work with our settings when in country. We would need the necessary steps to accomplish this.

Answer :
Can be provided to international partners.

Q87.

We would need to restrict our user from accessing some of the reports generated.

Answer :
Can be customized.

Q88.

What is the line path function on Google earth.

Answer :
This is an option provided by Google Earth to Traverse the path followed by the Vehicle, clicking on the LinePath and then Clicking on PLAY button will start the Movie for the Path travelled by the Vehicle

Q89.

When we access live tracking on Google earth, we always have a line at the beggining of the day somewhere very far away from actual expected location.

Answer :
When device boots up after it is powered off  (or wakes up after sleep mode), it usually takes 5 to 8 minutes for it to lock the data received from the GPS satellites. It normally require signals from 3-4 GPS satellite to start giving accurate location but initially when it power up it may only get signal form 1-2 satellites.  So initial one or two logs could be away from the original Location.

Web Software      

How to Upload placemarks on server?

Answer :
In order to upload placemarks its required to have Google Earth software installed on the pc.
Just open google earth and add new placemark. Perform following steps for the same

All placemarks will be default added to my places section in google earth. Just make right click on my places and select “Save as” option

Save file in KML format on pc.After this once login was made on Dashboard. User can click on placemarks link on dashboard to upload kml file.
Once placemarks link will be clicked on dashboard, it will open up following window
In above screen:
1. Upload placemark file: Click on browse button and select kml file and click on upload button.
2. Select files to add placemark from: Here select the name of file which is uploaded.
2.1 options:
Do not share my placemark with other: Select this option if customer do not want to share his uploaded placemark with any other user also add in target table: Here select the name of target table (if created already) or create new target name and then after new target name was added select that name and click on “add placemarks” button.

How do time allocation work in GPSIntegrated?

Answer :
Time Allocation to Organisation and Users:
1] Allocated Usage Time for Organisation:
Usage Time can be allocated to any Organisation from available Allocated Usage Time of its Account.
For Example :One Account named as “BioEnable”, has given 100 hrs for usage of the Software.Then Organisations belonging to this account will be allocated (given) Usage Time from this Account’s Allocated Usage Time i.e. from 100 hrs.The sum of Allocated Usage Time of all Organisations should not be greater than Allocated Usage Time of their Account.
If there are 3 Organisations in BioEnable Account For Example they are Green Terrace, Raksha-Lekha And Ishwar-Sharan.
Then these Organisations can get the usage time from the available 100 hrs.
If we allocate 30 hrs to Green Terrace, then for Raksha-Lekha and Ishwar-Sharan the available usage time will be 100-30 = 70 hrs.
Let us allocate 25 hrs to Raksha-Lekha and 15 hrs to Ishwar-Sharan.
Then: Allocated Usage Time for Green Terrace (30) + Allocated Usage Time for Raksha-Lekha (25) + Allocated Usage Time for Ishwar-Sharan (15) + X = Allocated Usage Time of BioEnable Where X = 100-(30+25+15) = 100 – 70 = 30 hrs.
If any new Organisation is added to this account then it will be allocated Usage Time from this available 30 hrs.
2] Allocated Usage Time for Users:
Users of an Organisation will be allocated (given) Usage Time from available Usage Time of its Organisation, in the similar way as an Organisation gets it from its Account.
If Green-Terrace is having 30 hrs Allocated Usage Time and if a single user is added to it, he can get maximum of 30 hrs for usage.But if a single user has given full 30 hrs for usage then any other user will not get any time for usage. For Example If we have n Users (A1, A2, A3, …, An) in Green Terrace then: Allocated Usage Time of A1 + A2 + A3 + …+ An = Allocated Usage Time of Green Terrace.

How can i check report for All Vehicles for their movement for Last 30 days?

Answer :
User can make login on dashboard with username and password given. After login is made they can click on “Last 30 days” link under quick link section as shown in following picture
Once this link was clicked user will get following page. In above page user can click on “Fleet for last 30 days” link to check for status of all carriers for last 30 days. Once this link was clicked user can download kml file on desktop and can open that file using Google earth to check the details.

How can i check last location for carrier?

Answer :
On dashboard user can click on “Last location” link on left side of page as shown in following screen . Once this link was clicked following page will be displayed user can click on last known locations link and download kml file.  Lateron he can open file using Google earth software to check for location details.

My page is getting timeout after login was made within few seconds

Answer :
The main reason for the same is Geonames service which is used for generating location names get busy due to which it gives problem after login. Following steps are required to be done to resolve this problem
1. Make login on Dashboard with username and password

2. Click on My Account link on the dashboard.

3. Click on Map preference

4.Unselect use “geoname service to get location” option and click on Apply button to save the settings. as shown in following picture

5. click on Apply button to save the settings

Now make logout and make login again to check the difference

How should i set geofence alert for any carrier?

Answer :
User will be required to make login using username and password which is given to him. He should make login in
http://track.gpsintegrated.com/DashBoard.aspx
or to the domain which is assigned to him. (E.g  domain name gpsintegrated.com)
once he will make login it will open dashboard page. On dashboard page he will be required to click on carrier link under Quick link section as shown below once he will click on carrier link it will open following page.
In order to set geofencing click on edit button which will open window where customer can edit the details. Go through following screenshot for the same.
Click on link for Use Google Map. This will open following page. When user will click on the square, mouse pointer sign will change to (+). and then he can draw the area and click on submit button to send updates to server.
After area is selected it will show that with blue color symbol. once the submit button is clicked, user will be redirected to previous page where he can select the condition when this geofencing alert will be generated. E.g in geofence attribute he can select:

1. Alert when out: If vehicle crossed geofence area and come out of that then alert will be generated

2. Alert when IN: If vehicle croosed geofence area and come into that area then alert will be generated

3. Alert always: When vehicle goes out of geofence area and comes again into that area then at both time alert will be generated.

After setting any of above type, once save button will be clicked, geofencing area will be set for that carrier.

When you host our website, can we also host our company website with you?

Answer :
No, We do not host commercial websites
Suppose your commercial website is www.abc.com , then you can ask your hosting company to make a sub domain like track.abc.com that is pointed and hosted at our server. here we only provide login to your customers for seeing reports and maps.

On Dash Board Vehicle is shown connected still unable to get logs ,The updated log data is of old one shown?

Answer :
Resending Missed Logs by Device is GSM/GPRS dependent concept
As we know GPRS is add on service provided by GSM operators.
So when we talk about GSM, it includes Voice calling, sms sending/receiving and when we talk about GPRS , this means ability to use Internet.
GSM operators need special configurations required to be done at all the base stations to enable that base station to support GPRS, not all base stations are necessary to have GPRS option, so this means there are chances that at some place, only GSM (voice / SMS) work , but GPRS (internet ) does not.
The Missed logs concept is basically , if device is not able to connect to internet (if the mode of communication is only GPRS ), then it stores the data in memory (RAM)(even when GSM is available but GPRS is not) .
“(if the mode of communication is only GPRS )” , this is mentioned here because  our device is not  in-corporate with SMS Facility, when NO GPRS is available, so there is only ONE WAY with which device can send logs, and that is GPRS
So if we enable SMS when there is NO GPRS , then the device will
1] first check if GPRS is available, if yes then send data thru GPRS
2] Else if GPRS is NOT available , then it will check for GSM availability, and send the data thru SMS
3] Else if GPRS and GSM both are NOT Available, then it will store the Logs in RAM, for sending later when anyone of them is Available.But as the Device presently Don’t support SMS at  all .So as device has stored the logs in it’s RAM and now when it comes back in Area where GPRS is enabled in the Base Station then the device is able to connect to INTERNET, and it sends all the saved logs.
PLS NOTE:
(If Device is restarted in between then all such logs will be deleted, as these logs are saved in RAM not in FLASH)
In configuration of devices ,It is generally set SMS+GPRS mode in utility.As presently  not supported by unit Hence this is keept disabled, so SMS is not used when GPRS is failed .Also see that Even Device is not in coverage the symbol of Vehicle shows connected in Software  &  if  server unable to recive data within three Day’s their is a Cross symbol in front of  it.It is very much essential to keep always battery full i.e  with charger for charging.

How can i check for latest logs that was recd by carrier on server?

Answer :

When login is made on dashboard and if vehicle is sending logs then it will show details of vehicle as shown below

What is the BETA link next to live tracking on the dashboard.

Answer :
This link opens a File in GOOGLE EARTH (desktop software from Google), and gives u 1 minute update of the current Vehicle, u can reduce the Refersh time from 1 minute to 30 seconds also. This is the fastest way of checking where your vehicle is. It only shows last location of the vehicle, But this does not show track logs of the Vehicle as done by LIVE TRACKING Link.

How can i check logs for all carriers for todays date using google earth?

Answer :
Once login was made in dashboard user can go to quick link section on left side of the screen and can click on “Today detailed link” as shown in following picture.
After this link was clicked user will get following screen.
In above screen click on Today detailed link to download kml file on desktop. Once this file will be opened using google earth, user can check for logs of all the carriers for todays date

How should i check after how many minutes logs will be updated on server?

Answer :
On dashboard under Quick link section we can click on Transaction History link to check for updates regarding logs that vehicle is sending to server.
Once user will click on this link he will get following page In this link user can enter carrier id to search the logs.

If I update Carrier Name for my vehicle when it will get reflected on website?

Answer :
After updating the carrier name , it will immediately reflect on Dashboard, GMap and VEMap. On Google Earth and on status on map it will be reflected after one valid log for that carrier is received.

How to set Email id for getting alerts before expiry for organisation?

Answer :
Customers can set the alert in dashboard. Steps are
1. Click on Email service link on dashboard
2. Setting For “Email Notification Of  Various Alerts For Vehicles” : under this option alert mail id can be set for the same for more details please click on following link to download quick presentation ; Portals/4/SUPPORT/CArrier_Expiry Notification.ppt

what do you mean by last log status on Dashboard ?

Answer:
The last log status reveals whatever update done on your Dashboards.The logs present on the map are according to the last updates status.If the network goes Device will not send any logs and status will not be updated .
Please note that As seen on Dashboard , same thing noted in GMap also

GPS Products & Settings

How many maximum logs can be stored by following devices, in case there is no GPRS .

Answer :
The Log capacity of each device is as follows,
1. FM2100 – 11000  Logs
2. FM4100 – 7500  Logs
3. GH1202 – 36000  Logs

If sim card that was used in device is having pin number then it gives problem for sending logs to server. So always make sure from service provider that pin number should be disabled for the sim.

Answer :
If sim card that was used in device is having pin number then it gives problem for sending logs to server. So always make sure from service provider that pin number should be disabled for the sim.

Which all products are supported in GPSIntegrated system?

Answer :
We currently support followign devices
1. PT33 (personal Tracker)
2. Rover (Vehicle Tracker)
3. GT30 (Personal tracker)
4. Laipac (Personal tracker)
5. Symbian Phones (Series 60, 3rd Edition) (with internal or BT based GPS recievers) (Personal Trackers)

When I click on Desktop Live Tracking link and open it in Google Earth, it ask for a username and password. I tried to use my account user name and password but it does not work.

Answer :
The user name and password for accessing Desktop Live Tracking link in Google Earth software is different then your account password. please contact BioEnable sales representative to provide you this.

When we receive the notification emails, the time displayed is not in our time zone it reflects I beleive local time somewhere in India.

Answer :
Will be updated

We would need that when an alarm is generated, an audible alarm accompany the visual one in the dashboard and that this alarm be disabled only when our controller here takes notice of the alarm.

Answer :
Can be customized, we have included this in our  Feature requests.

We are going to program the units to work with our settings when in country. We would need the necessary steps to accomplish this.

Answer :
Can be provided to international partners.

How should i know that particular device is working at my customer place? is there any way to find out the same

Answer :
On dashboard screen we will get GSM number which is associated with particular device. So we can send SMS to that number with “Acknowledgement delievery” option enabled. so that if sms get delievered to that sim then that means that device is working.

I have trouble getting started, where can I call ?

Answer :
Please contact BioEnable Support Department at http://info.bioenabletech.com/Support/contact_support

Why is there limited coverage when GPS works anywhere in the world?

Answer :
While it’s true that GPS works everywhere in the world, GPS Integrated’s location technology uses GPS and digital wireless (GSM) technologies to find and communicate the location of the person wearing the device. Signals and service from both are needed for complete, end-to-end location reporting to occur. Since GPS Integrated’s technology uses GPS coordinates on a nationwide digital wireless network, device needs to be within the coverage area for the communication to occur.

Will the technology work everywhere I go?

Answer :
The performance and coverage may vary. The performance of every wireless communications system is subject to local conditions, like GSM network coverage and where a caller is located when they use. Wireless location solution is not only subject to local conditions in the wireless network since it uses the wireless network to relay position requests and information. but it is also subject to local conditions that can affect GPS performance, such as: GSM calling coverage and local conditions in the GSM network; The location of the GPS satellites in space in relation to the phone; The amount of blockage between the phone and the sky, and; How the phone is being held.

How does the technology work?

Answer :
This combines GPS and GSM technologies. When you do a location request, it will reference a system of 24 GPS satellites circling the earth. At the same time, the Unit  taps into the GSM network based on the location of the closest GSM cell tower to narrow down the search window for GPS signals. This significantly shortens the time it takes to get a GPS reading. In addition, in places where GPS signal strength is weak, such as inside a concrete building or an underground parking structure, GPS Integrated’s Location Service Center will fall back on GSM cell tower location. This way, the device is equipped to get a location reading regardless of GPS signal strength. The Unit must have GSM network coverage, however, to work.

Where can I buy these devices?

Answer :
A link to the GPS Integrated e-Store can be found at gpsintegrated.com. You will also find a list of retail stores here as well.

What other applications are you thinking of applying this technology to?

Answer :
Because our mission is to enable people to locate loved-ones as well as any items of value, we are developing applications for vehicle tracking, asset tracking, personal electronics and pet care.

Will GPS Integrated’s products be available outside of the India?

Answer :
GPS Integrated’s , GPS locator phone runs over GSM networks, and can function nearly anywhere in the world within a GSM network. There are over 160 countries with GSM networks around the world today, giving GPS Integrated-enabled devices a global footprint. International distributors will be announced as they occur.

How can I be among the first to know about the latest developments at GPS Integrated?

Answer :
Join our Notification List! We’ll keep you updated and let you know our latest developments. The information you provide will be kept confidential and only used by GPS Integrated Wireless to notify you of product updates.

Are you seeking resellers?

Answer :
GPS Integrated Wireless is currently developing a national distribution plan. If your company is interested in retail partnering with GPS Integrated, please contact us at sales@gpsintegrated.com.

What is the warranty for my device?

Answer :
The device has a warranty of 365 days from the date of purchase. Details can be found in the Warranty section of the User Guide.

Can anyone else track my child’s phone? How secure is the service?

Answer :
The account holder with access to the account information has the ability to track. The account holder should not disclose the Username and Password to others.

Which all products are supported in GPSIntegrated system?

Answer :
We currently support following devices
1. PT33 (personal Tracker)

2. Rover (Vehicle Tracker)

3. GT30 (Personal tracker)

4. Laipac (Personal tracker)

5. Symbian Phones (Series 60, 3rd Edition) (with internal or BT based GPS recievers) (Personal Trackers)

What is “Resending Missed Logs By Device” Concept ?

Answer :
The “Missed Logs Concept ” means basically , if device is not able to connect to internet (if the mode of communication is only GPRS ), then it stores the data in memory (RAM)  and whenever device will comes back in Area where GPRS is enabled in the BAse Station then the device is able to connect to INTERNET, and it sends all the saved logs.
PLS NOTE: If Device is restarted in between then all such logs will be deleted, as these logs are saved in RAM not in FLASH

How user can come to know what is expiry date set for the device.

Answer :
After the expiry date time the message will be displayed below the Device Record for informing user about Device Expiration and asking him to Contact Support Person.

How user can change his Email id for alert ?

Answer :
On Dashboard there is link for Email Service. On this page settings are provided for Alert Email Id.
1.End User can change this Email Id for there.
2.If he don’t want any more Email Alerts Notificaton , he can uncheck the checkbox provided there.So he will not get any Email for alerts for his vehicles in future ,untill he again activate the service by checking that checkbox.

What sources of GPS data your application supports?

Answer :
Mobile Tracking application uses the system selected source for GPS receiver. You can select your choice of GPS receiver by navigating through your phone settings option
Menu>> Settings>>Phone setting>> General setting>> Positioning Method

Although sim is activated with GPRS,logs are not comming to server. Is there any settings required to be checked in sim ?
Answer:
If sim card that was used in device is having pin number then it gives problem for sending logs to server. So always make sure from service provider that pin number should be disabled for the sim.

Maps (Web, Desktop, and Mobile Maps)
Q1.

How to see multiple Organisation’s Data

Answer :
Live tracking for more than one Organization:
There are two ways to view live tracking of more than one organization:
1.If someone wants to view live tracking of another organization then just restart Google earth application and download live tracking file and enter user name and password of the normal user who belongs to that organization.
2.If someone wants to more than one organization live tracking at a time then follow given billow instruction.

Steps:
1.Open Google Earth -> click on Add-> Network Link. As given billow.

It will open a Popup window as showing billow:

To retrieve Google Earth file from server we need to specify link address:
Ex: suppose you have to see live Google earth log of ABC Organization and for this Organization :
UserId= YourUserId
Password=   yourUserPwd
For this we have to specify link as given billow:
Link detail: http://gpsintegrated.com/ServeGPS/gpsintegrated.asmx/getlivekmz?User=YourUserId&Pwd=yourUserPwd
After specifying link need specify Refresh setting as given billow:

Click on ok button. It will display google earth file.

Note : Enter user Id  password  correctly other wise google earth will not display google earth file.

Q2.

My Google Earth and Google map won’t show same logs what can be reason?

Answer :
Most of the times when we click on google earth icon we will get “NO GPS” icons which gives details for from which time & upto which time gps was not available. However on Google map we do not show “no gps” logs. So always check for comparison between transaction history and google earth icon details.

Q3.

Online Tracking of Vehicles on your Mobile Phone with Maps.

Phone Requirements
1. GPRS Enabled Handset (EDGE Preferred) OR CDMA with Net connectivity
2. Handset shud have JAVA capabilities. (Most GPRS phones have this capability)
3. GPRS Enabled SIM Card

Other
4. Your Organization ID in GPSintegrated.com. You can login to your http://track.gpsintegrated.com account and on dashboard page itself you can see your organization ID. This is normally your company name.

Steps to View Vehicles on Google Maps For Mobile
For Graphical snapshots visit Graphical step by step instructions to configure Cellphone

1. Browse http://google.com/gmm on your phone Browser
2. Install the GMM Application (Google Maps for Mobile)
3. Open Google Maps for Mobile on your mobile phone or PDA (Download it here)
4. Select “Find Business”
5. Select “Enter a new search”
6. Type in: The Base URL is http://wap.gpsintegrated.com/kml/<ORG_ID>.kml
You need to replace  <ORG_ID> with your actual organization ID in GPSintegrated.com dashboard. For testing you may use url http://wap.gpsintegrated.com/kml/online. kml which is for demo account. This url is for demo purpose only for organization ID “online”, you need to provide url with your own organization ID. For more help visit: Graphical step by step instructions to configure Cellphone
7. The Above URL will show you Last Locations of all your Vehicles, on the BASE GOOGLE MAPS.
8. Numbers on the Placemarks represent, their shortcut keys for accssing them thru phone Keypad
Note: Google Maps For Mobile does not currently supports Web Authentications as like Google Earth. Due to this if someone else know your URL, they may also see your location data.

Q4.

How to track vehicle on WAP enabled Handset ?

Answer :
Online Tracking of Vehicles on your Mobile Phone with Maps
Phone Requirements
1. GPRS Enabled Handset (EDGE Preferred) OR CDMA with Net connectivity
2. Handset should have JAVA capabilities. (Most GPRS phones have this capability)
3. GPRS Enabled SIM Card

How to track vehicles on WAP enabled handset.

1. To track vehicles on handset, confirm that Google Map is Installed on your handset. If not then follow the steps given below.

1.1 Go into Menu

1.2 Select “ Services ”  >> Select “ Options ” >> Select “ Book Manager” and  Create  “new book mark “.

1.3 Give Name to Bookmark Eg. “GPS”

1.3.1   In Address  type : http://google.com/gmm

1.3.2   Access point should be the same as per your service provider

1.3.3  User name and password will be provided by the Service provider itself.

1.3.4  Once you fill up all this things select Option and “SAVE” the Book Mark ( please see below Image)

 1.4  Google Maps will prompt for Downloading  Map to Particular handset that you are using.

1.4.1 Select Download Google Maps and proceed further.

1.4.2 Will prompt for Acceptance and will Install Google Map on selected Memory.

1.4.3  Installation Process will take few minutes depending upon the Network and handset speed

2.  If Google Maps are installed in Handset, then follow the procedure given below

2.1 Open Google Map Application downloaded on handset.

2.2  Select Menu and select “Find Business”

2.3  In “ Enter a New Search”  type the following address

http://wap.gpsintegrated.com/kml/<OrganisationID>.kml

Example: http://wap.gpsintegrated.com/kml/online.kml

2.3.1 You can logon with your account id and get Organization ID.

 

Note :  Organization ID  is displayed  on dashboard page. ( This is normally your company name.)

3. The Above URL will show you Last Locations of all your Vehicles, on GOOGLE MAPS. Image is as below.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Numbers on the Place marks represent, their shortcut keys for accessing them through phone Keypad.

Click on alternate numbers that are seen on screen of handset( 1-3 More result)  you will get vehicle names and if you press the same number again you can get the details like latitude, longitude and timing of the log.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note: Google Maps For Mobile does not currently supports Web Authentications. as like Google Earth.

 

Q5.

what are the icons that google earth shows when tracking was done?

Answer:

 

This icon will be shown when panic button was activated.

 

 

 

 

This icon will be shown for start.

 

 

 

This icon will be shown for last position

 

 

 

 

 

 

 

 

 

 

 

Above icon will be displayed for Geofence IN

 

 

 

 

 

 

 

Above icon is displayed for Geofence out

Q6.

Microsoft maps has road view activated for our country, is there some way we can create a hybrid map using gmaps satellite view and microsoft´s road view.

Answer:

Intergration of MS virtual Earth  is under development and in September we plan to release it as Beta version

Q7.

What is the line path function on Google earth.

Answer:

This is an option provided by Google Earth to Traverse the path followed by the Vehicle, clicking on the LinePath and then Clicking on PLAY button will start the Movie for the Path travelled by the Vehicle

Q8.

When we receive the notification emails, the link with wikimaps, is a non working link since they do not have our country mapped out either on satellite nor road view. Can this be changed to use google maps.

Answer:

A – WikiMapia basically uses GOOGLE for displaying Maps, Moreover WikiMapia allows u to create your Placemarks and Layers on Google Maps, once you Register and Log in to the WikiaMapia , Also It allows you to Link famous Wikipedia with your lPlacemarks, It also shows you the locations created by Other Users, which is more beneficial when Google Does not really have good imagery / Maps for certain Areas. You can enable satellite imagery  in wikimapia  from its menu, by default it may not be visible.

Also Tracking on Google Maps is already available from our main site (http://track.gpsintegrated.com  ), So the basic intention of giving is adding variance to the Google Maps

Technical Details

Administrative Tasks
Q1.

Is Header and footer customization possible in GPS Integrated system?

Answer:

Header and Footer can be customized in our website as per client requirement.When account type is COBRANDING:

Header:

Header is a partially customized part of the website and we make it as per customer requirement

So we can place the custom header content like customer’s company logo , the commercial links as per the customer suggestion in the left side of header and the right side have our logo exclusively

Footer:

Same is for Footer. We can place the  custom footer content in footer as per the customer’s requirement.

When Account is Exclusive Type:

Header:

All the left part of header can be customized and even our logo in Right part is invisible. So header contents only the client related  information in terms of LOGO and commercial links.

Footer:

Footer can have the Custom footer content with our link “Powered By Gpsintegrated”

Q2.

How to set correct GMT for organization ?

Answer:

It is required to select correct Timezone when any Organisation is created. For details regarding how to select correct timezone go through following picture,

 

Mobile Phone Tracking

Q1.

I Want to show Loaction to friends and Family on aWeb Page.

Answer:

Yes, it is possible.

Your cell phone operator need to have Internet packet data service roaming contract ( GPRS or 3G data ) in the countries you are travelling.

You have to register on  our server for tracking (http://track.wifiintegrated.com)

Q2.

Email Setting.How it works? How to configure settings?

Answer:

Application can send Email on User defined Email ID where he/she wants to receive the email.
Email will contain .kml file which can be opened in Google Earth to see the logs.

To know more details about Email Setting follow below link.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GPSCellphoneTrackingManual/EMailSettings.aspx

Note: User need to configure the Phone’s Email Setting. Help can be found at
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GPSCellphoneTrackingManual/ConfigureEmail.aspx

To know, How to configure the settings?  See the Getting started videos.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GettingStartedVideos.aspx

Q3.

SMS Setting. How to configure settings?

Answer:

Application can send SMS to server Or to user defined number on triggering. When user will send SMS on user defined number,
there are two SMS format is available. one is Human readable and another is Proprietary. In Human readable format,
where one can find location name, current GPS co-ordinate etc. and Proprietary format contains the data which send to the server.

To know more details about SMS Settings follow below link.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GPSCellphoneTrackingManual/SMSSettings.aspx

To know, How to configure the settings?  See the Getting started videos.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GettingStartedVideos.aspx
Q4.

Cell ID Based Tracking( Cell ID Triggering).How it works? How to configure settings?

Answer:

In Cell Triggering, on Cell change it will send log to the server with Cell ID.
when user will enter into a cell and present in same cell for duration mentioned in “Option”->”Settings”->”Trigger Setting”->”Cell Trigger duration”, it will send log to the server.

To know more details about “Cell Triggering” follow below link.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GPSCellphoneTrackingManual/CellBasedTracking.aspx

To know, How to configure the settings?  See the Getting started videos.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GettingStartedVideos.aspx
Q5.

Distance Based Tracking(Distance Triggering).How it works? How to configure settings?

Answer:

In Distance Triggering, the application will send log to the server after travelling desired distance.
User can specify the distance in application’s “Option”->”Settings”->”Trigger setting”->”distance in Meter”.

To know more details about “Distance Triggering” follow below link.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GPSCellphoneTrackingManual/DistanceBasedTracking.aspx

To know, How to configure the settings?  See the Getting started videos.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GettingStartedVideos.aspx

Q6.

Time Based Tracking (Time triggering). How it works? How to configure settings?

Answer:

In Time triggerning, the application send log to the server on every defined time interval. User can define time Interval in GPRS Frequency.

To know more details about “Time Triggering” follow below link.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GPSCellphoneTrackingManual/TimeBasedTracking.aspx

To know, How to configure the settings?  See the Getting started videos.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GettingStartedVideos.aspx

Q7.

What is Online Tracking OR Live Tracking?

Answer:

Live tracking means any one can track the movement of the person on map in real time. Provided that mobile having installed the application.

Live tracking can be achieved by using following options.
i) GPRS:-
Application can send logs to the server over GPRS carrier. It can use UDP/ TCP for communication. Proper APN selection is must to use Application in GPRS mode

To know more details about GPRS Settings follow below link.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GPSCellphoneTrackingManual/GPRSSettings.aspx

ii) SMS:-
Application can send SMS to server Or to user defined number. It can send SMS to user defined number in Human readable format, where one can find location name, current GPS co-ordinate etc.

To know more details about SMS Settings follow below link.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GPSCellphoneTrackingManual/SMSSettings.aspx

To know, How to configure the settings?  See the Getting started videos.
http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GettingStartedVideos.aspx

Q8.

Autostart Or start on Boot up.

Answer:

Mobile GPS Tracker starts up automatically, when you do as follows:

  • When installing, “Start on Boot Up” option enabled.
  • Go to Mobile GPS Tracker menu “Options” -> “Settings” -> “Symstem Setting”. Make sure, that the “Start on Boot up” option is “Enable”.
  • Exit GSM Tracker.

Now Mobile GPS Tracker starts automatically into the background, when you turn the phone on next time.

One tip: When you switch the phone on, wait for at least 4 minutes before rebooting the phone. Also when Mobile GPS Tracker has autostarted, let it run for a few minutes before trying to reboot again.

Background: There was a feature in the Symbian OS Start-on-Boot registration API, which interpreted a reboot as a software failure, if it was done within a few minutes since an application had been autostarted.

Q9.

Changing trial version into full verson.

Answer:

You have to buy the Full version application.

for that you can conatact to sales@bioenabletech.com

Q10.

Internet Connection does not work.

Answer:

Problem:

1) Mobile GPS Tracker does not manage to connect to the Internet or

2) The data sent from Mobile GPS Tracker does not reach the server in the Internet.

Resolution:

The issue may appear because Mobile GPS Tracker does not find a suitable Internet access point.

If in doubt, ask your operator how to get correct access point settings into your phone.

In Mobile GPS Tracker, you must use an appropriate Internet access point. WAP or MMS access point .

Q11.

Access point not working properly. General System Error (-20)

Answer:

Problem:

When Mobile GPS Tracker running on Nokia 6110 Navigator tries to connect the IAP, it beeps and shows the message “General: System error(-20) Error code: -20”

Resolution:

The issue may be related to a deleted access point in phone’s connection settings. Make sure the in Mobile GPS Tracker GPRS setting the appropriate access point is selected.

Q12.

I want to show my location to friends and family on web page

Answer:

Q: I am leaving for a trip soon that will take quite some time and span over many countries.

I was curious to know if your service could track my location across different countries and show my location to friends and family on a web page.

Is your product capable of doing these things?

A: Yes, it is possible.

Your cell phone operator need to have Internet packet data service roaming contract (GPRS or 3G data) in the countries you are travelling.

You can use our dashborad to see the Tracking on web, for that uoy have to register on company website.

Q: I am leaving for a trip soon that will take quite some time and span over many countries.

I was curious to know if your service could track my location across different countries and show my location to friends and family on a web page.

Is your product capable of doing these things?

A: Yes, it is possible.

Your cell phone operator need to have Internet packet data service roaming contract (GPRS or 3G data) in the countries you are travelling.

You can use our dashborad to see the Tracking on web, for that uoy have to register on company website.

Q13.

The program exit by itself

Answer:

Symbian OS closes down background applications, if it runs out of memory.

Q14.

How to uninstall Mobile GPS Tracker application?

In the newest phones uninstallation is simple:

  •  Highlight “Mobile GPS Tracker” icon in the application menu. (The icon is probably in the “Applications” / “My Own” or “Installed” folder.)
  •  Press the delete key (C, backpace, etc). The following query dialog should appear: “‘Mobile GPS Tracker’ will be removed   from phone. Continue?”
  • Press the left softkey “Yes” to accept uninstallation.

Q15.

Mobile GPS Tracker hangs the phone.

Answer:

If it happens, that your phone completely freezes after you have started Mobile GPS Tracker Application, do as follows:

Press the menu key for few seconds which will pop up all application which is started. Kill the Mobile GPs Tracker Application by pressing Cancel button.

OR If the phone does not respond to any Key or the power off button, you have to remove the battery to shut down the phone. Reconnect the battery and turn the power on again.

Q16.

Connection protocols compaired (UDP/TCP)

Answer:

UDP

UDP was the only protocol supported by Aspicore GSM Tracker 1.xx.

UDP advantages

The UDP protocol is fast, we have found the connection sufficiently reliable, the response time is quick and it is cost-effective to use. A robust and efficient server end to handle multiple simultaneous clients is easier to implement with UDP than with TCP. UDP is in fact quite suitable for frequent one-way transmission of real-time location data. (Each datagram is timestamped, so ordering them in the receive end is not a problem. If some datagram sometimes happen to disappear, it is not normally a problem.)

UDP disadvantages

When you are using UDP in GSM Tracker, the application does not actually know, if the connection is valid end-to-end. Even if the icon shows the data connection is open, it does not guarantee that the UDP datagrams reach the destination. The application only knows, that it has got an IP connection to your service provider. The application does not have a clue, what happens to the sent datagrams. The service provider may ignore the datagrams without forwarding them anywhere.

TCP

TCP is an error-correcting protocol. TCP (with or without HTTP) is an option in Aspicore GSM Tracker version 3.13 and later.

TCP advantages

If the TCP connection is open, you know that you have an “open pipe” from end to end and you can trust that the messages reach the destination as long as the connection stays open.

The biggest advantage of TCP is that the mobile client gets notified immediately, when the connection is broken and it is possible to use the connection for two-way communication.

TCP diadvantages

Creating a TCP connection through a cellular data network is a bit slower than just sending an UDP datagram. Maintaining a TCP connections at the server end requires more CPU and network resources than receiving connectionless UDP datagrams. The connection maintenance makes the traffic costs (money and time) somewhat bigger than with UDP.

Q17.
How to install with Bluetooth file Transfer?

Answer:

Right click the file in Windows explorer and choose “Send To”/”Bluetooth”/<Your Phone BT Name>. The .sis file should soon appear into the Inbox of your phone’s Messaging application and when you open the message in your phone, the installation starts automatically. (If you get error, see error copying file and installation security error.)

If the above “Send To” method does not work, there are other ways. The following may work in Windows Vista: (1) With Windows Explorer, open the folder containing the .sis file. Leave the window open. (2) Double-click the Bluetooth icon in the Windows system tray (3) Double-click My Device / Find Bluetooth Devices (4) Double-click the icon representing your phone, a folder with label “OBEX File Transfer on <your phone> should appear. (5) Drag the .sis file from the first Windows Explorer window on top of your phone’s “OBEX File Transfer” icon (6) Be ready to accept the Bluetooth file transfer from your phone (7) Look at the Inbox of your phone. Open the message containing the .sis file. The installation starts automatically.

Q18.

How to Download and install Mobile GPS Tracker?

Answer:

Download the trial SIS file into your computer from

gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/DownloadMobileTracker.aspx
Install it into your Series 60 phone with e.g. Nokia PC Suite or Bluetooth file transfer.

For videos, How to download and install the application follow the Link.

gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GettingStartedVideos.aspx
Q19.

What is .sis File?

Answer:

The file with the extension .sis is a standard Symbian installation file.

It is an installation package including all the necessary executables and other files needed to install into the Symbian device. The file contains also instructions for the Symbian Installation System, how the application is installed.

The .sis files can be installed either from a PC or directly from a Series 60 device.

If you have a Nokia phone, your computer recognizes .sis extension, if you install the Nokia PC Suite software from the CD-ROM disk, which should have been delivered with your phone. You can also download the Nokia PC Suite from Nokia web site. Other Symbian OS phone may have other installer software, which make the computer able to handle .sis files.

Q20.

GPS indicator remains RED, Why? Or Why did GPS indicator fluctuate between RED and GREEN?

Answer:

If you are not under the clear sky and mobile phone is not geting GPS signal or Weak GPS signal, Application will show GPS Indicator as RED. As soon as it will GPS, GPS Indicator will will be GREEN.

Q21.

How can I configure my GPRS/3G settings?

Answer:

For Nokia (Symbian) devices:
First of all, make sure you are subscribed to a data plan with your cellular operator. Each handset and service provider uses different settings to use GPRS/3G in order to connect to the Internet. For the right settings for your handset open Nokia’s web site and then open Nokia’s help page; choose your handset model, your country and your service provider. An SMS will be sent to you with the correct settings for your phone.

On most Symbian 9.2 handsets you can follow these instructions:
1. On the phone press the Menu key.
2. Scroll to and select Tools.
3. Scroll to and select Sett. wizard to launch the Nokia Settings Wizard.
4. Scroll to and select Operator.
5. Follow the wizard’s on screen steps to automatically configure the phone with the required operator service settings.
Repeat steps 1 to 3 of the Settings Check above to verify that the settings are now working correctly.

If you are still unable to connect, contact your service provider for detailed instructions and support.

NOTE: After doing above settings in your phone, You MUST go to Settings on our application and select correct APN to use Manually. To do this you need to goto

Options–>Settings–>GPRS Settings–>APN–>’Mobile Office’ . (e.g AirTel-India)

Q22.

Does Mobile Tracking Application have any effect on my phone battery?

Answer:

Unfortunately, yes. It uses wireless data on your mobile phone and also use the Inbuilt GPS receiver (if available or Bluetooth GPS service) and therefore tends to consume extra battery power.

Q23.

where can i find updated User manual for GPS tracker?

Answer:

Please refer to following link for user manual

Click Here – User Manual

Q24.

Do I need a GPRS plan from my service provider to use your MobileGPSTracker Application on my phone?

Answer:

Yes, It is preferred, our application can also send the track details through SMS but SMS might be a costlier option for such tracking. Please contact Service Provider for service packages

Generally GPRS, if tracking is enabled at 30 seconds per log then the usage will be approx 10MB per month, you can increase the tracking interval to reduce the Data usage.

To set GPRS Tracking interval settings

OPTIONS >> SETTINGS >> TRIGGER SETTINGS >> GPRS FREQUENCY(Sec)

To set SMS track Interval

OPTIONS >> SETTINGS >> TRIGGER SETTINGS >> SMS FREQUENCY(Sec)

To Select Communication mode (GPRS or SMS), u need to set following option

OPTIONS >> SETTINGS >> GPRS SETTINGS >> WORKING MODE

Note :-  Please call your service provider to activate your GPRS/WAP setting before  downloading and using our application.

Q25.

How to install .sis File?

Answer:

Either use Nokia PC Suite or other installer tool to process the .sis file in the PC side and transfer the required components to your Series 60 3rd Ed device

or transfer the entire .sis file into the Series 60 3rd Ed device and let the device to process the file and extract the required components. Bluetooth file transfer is a very handy way to transfer the .sis file. (Right click the file in Windows explorer and choose “Send To”/”Bluetooth”/<Your Phone BT Name>).

Q26.

Do I have to install Some adtional software or drivers into phone?

Answer:

N0 , Mobile GPS Tracker does not need any additional software in a Series 60 phone.

Q27.

Do I need some Additional software/hardware?

Answer:

No. Mobile GPS Tracker does not need any additional Software/ hardware in addition to a S60 3rd Ed phone & need to register on www.gpsintegrated.com.

Q28.

Other ways to install .sis File E-Mail, MMS, IR, USB Data Cable, Memory Card reader.

Answer:

You can also try sending the SIS file to your phone via e-mail or MMS. Or via IR, although that may be problematic especially with older Windows versions like Windows 2000. If you have a USB data cable and Nokia PC Suite, that is one installation possibility.

If your phone takes memory cards and your PC has got a MMC memory card reader / writer, you can use the MMC card reader to copy the SIS file from your PC directly to the the phone’s memory card and then insert the MMC card into your handset. You’ll need to execute the SIS file with a file manager to start the Installer. If you have not got a real file manager on your phone, you can try putting the SIS file into \System\install directory on the MMC card and try using phone’s “Manager” from the Tools menu to install the SIS file. (If you haven’t got a file manager, we recommend FExplorer from http://www.newlc.com/).

Q29.

Can I Define the Address that SMS message to go ?

Answer:

Yes. You can enter The Recipient Mobile no.Using

Options–>Settings–>SMS Settings–>RecipientNumber–>’+919731234567′

here e.g recipient no is ‘+919731234567’ you can enter your recipient no.

All SMS will send to the Recipient No.

Q30.

Nokia N95 and GPS time to First Fix.

Answer:

If you feel that it takes long time for your Nokia cell phone internal GPS to get the location fix even if there is a good satellite visibility, check your firmware version.

Go to phone settings -> General / Positioning / Positioning methods. Enable the option “Assisted GPS” or “Integrated GPS with assistance data” or something similar.

Sometimes you get easier real GPS data in weak conditions, if you disable the positioning method “Network based” and leave only the options “Assisted GPS” (and possibly “Integrated GPS”) enabled.

Check also that “Positioning server” / “Server address” is supl.nokia.com and “Access point” has a meaningful value.

At least Nokia N95 firmware V 10.0.021 29-09-07 contains the AGPS option but V 10.0.018 15-03-07 does not have it.

If you do not have the AGPS option, it really is worth the trouble to upgrade the firmware.

Check also that the GPS antenna within the phone gets good satellite signal from the sky. Keep the N95 sliding cover open as the GPS antenna is below the keypad. Metallic foil in a car windscreen weakens the signal. The GPS signal is strongest outdoors. Inside buildings it may be too weak.

Q31.

The Battery is Draining Very Fast.

Answer:

The GPS chip consumes considerable power, when it is active. If your phone has an integrated GPS and you want to run Mobile GPS Tracker long time without charger. Then for that Purpose GPS Sleep Mode Option is Provided in which two option is provided there.

1) Normal Sleep Mode

In This Type of the Sleep Mode when the GPS is not available at that time it sleep for the time given by user(GPS Sleep Time Interval) and after that Sleep Interval it wake up & search For GPS.

2) Deep Sleep Mode

In this Type GPS Sleep Mode GPS Sleep For time Interval given by user &

wake up for Wake up Interval. with irresceptive of the GPS Availability

Q32.

What Does Error -34 mean?

Answer:

I suspect I have my APN set up wrong.

Error -34 means simply “Failed to connect”.

It really seems that your APN set up is wrong. Mobile GPS Tracker uses direct TCP/IP (or UDP/IP) connection to the Internet.

Some carriers’ WAP or MMS access point does not support direct TCP/IP connections to the Internet.

Q33.

How can I see log File into Google Earth Format (KML)

Answer:

First, enable E-Mail Setting in the Mobile GPS Tracker. which will send the Log File into the Users E-Mail ID. for that purpose User has to configure the Email Box of his mobile The User can see this log file On His Cellphone Also by downloading Attachment with help of the Google Earth Or Google Map. Or User Can Check his Mail Box And Check that KML on Compueter With Help of Google Earth.

Q34.

I would like it to start when the phone is turned on and run in the background. Can this be done?

Answer:

Mobile GPS Tracker starts up automatically, when you do as follows:

  •  Go to  menu “Options” -> “Settings”. -> “System Setting” ->  Activate the “StartOnBootUp” . Make sure, that the “StartOnBootUp” option is “Enable”.
  •  Exit Mobile GPS Tracker.

NowMobile GPS Tracker starts automatically into the background, when you turn the phone on next time.

Q35.

How can I change that Evaluation Version into Full Version.

Answer:

You can change the Evaluation version into a full version by purchasing a the Application For That purpose visit the following Site

http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/DownloadMobileTracker.aspx

Q36.

Step by Step Installation into Nokia Navigator with NokiaPC suite.

Answer:

You need to install software “Nokia PC Suite” to your PC from Nokia 6110 Navigator CD-ROM.

You also need the USB cable from the Nokia 6110 Navigator sales box.

Installation with Nokia PC Suite step-by-step:

  •  Start Nokia PC Suite from your PC.
  •  Connect your PC and Nokia with the USB cable.
  •  Choose “PC Suite” from the “Select mode” enquiry appearing on your phone screen.
  •  PC Suite window should say “Nokia 6110 Navigator connected via USB” at the bottom of Nokia PC Suite main window.
  •  Click “Install applications” icon on PC Suite.
  •  Browse to the downloaded Tracker_S60_3_1_V_3_0_0.sis file on the left hand side (titled “My Computer”) and select the file  name.
  •  Click the green right arrow in the middle of the window to install the file into the phone.
  •  Answer to the questions appearing on the phone screen.
  •  After installation, exit Nokia PC Suite and remove the USB cable.

Q37.

The data sent from Mobile GPS Tracker does not reach the server in the Internet.

Answer:

The issue may appear becauseMobile GPS Tracker does not find a suitable Internet access point.

If any doubt, ask your operator how to get correct access point settings into your phone.

In Mobile GPS Tracker, you must use an Internet access point. WAP or MMS access point may not work.

Q38.

Access Point not Working Properly.

Answer:

The issue may be related to a deleted access point in phone’s connection settings. Make sure the Mobile GPS Tracker Option Menu -> setting -> GPRS Setting -> APN  –  Choose a working access point from the list as per your Network Operator availablity , Or  Add a new access point to phone’s connection settings.

Q39.

How do I adjust the Frequency at which automatic message(SMS) are Sent

Answer:

The simplest way to determine the frequency is to use time based triggering as follows:

Choose Options -> Settings from the menu. — > Trigger Seetings  — > SMS Frequency(Sec)

and Set The SMS Frequency in Seconds as you Want.

NOTE : – Here in Trigger Settings Time trigger Must be Enable.

Q40.

How much Free Memory is required to install?

Answer:

If you choose to install to phone memory, you need to have at least 400 kB free phone memory before transferring the installation file into the phone.

If you choose to install to memory card, you need to have at least 200 kB free phone memory and 200 kB free memory on the card. In this case the phone memory is required mainly temporarily for the installation program.

Q41.

How to record a journy and view the Full Path when eventually return?

Answer:

Yes, it is possile by using Mobile GPS Tracker.

You can record GPS data on the phone’s flash memory and transfer it later into your computer or you can send live data to a server via the cellular network (for this you need GPRS/3G roaming).

There are many ways to implement the Google Maps / Google Earth side yourself, if you want to set up your own server and you have some GPS and programming skills.

You can use our Server Also for that you have register with Us.

http://track.gpsintegrated.com/dashboard.aspx

Battery time is one critical parameter. The battery times vary a lot between different devices and also the cellular data connection power consumption may vary depending on the network.

Our application, Mobile GPS Tracker, is very configurable and it may take some time to understand all the settings, so I recommend you to get familiar with it before your actual travel starts. When the settings are once optimized, the usage is very easy.

Q42.

Installing Evaluation Version into Nokia Navigator.

Answer:1) Download the installation package (sis file) to your PC.For Nokia 6110 Navigator you need Mobile GPS Tracker Evaluation Version..

You can get the sis file from http://gpstracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/DownloadMobileTracker.aspx

2) Install the package into your Nokia 6110 Navigator with an USB cable and “Nokia PC Suite” software.

3) Start Mobile GPS Tracker from you phone menu from folder: “Applications” / “My own”

Q43.

If the Data is not send to the Server then that data is Lossed or save?

Answer:

if the GPRS  is not available at that time it maintain Offlinelog.txt and as soon as it get GPRS it send data to the Server.

Q44.

Error Copying File?

Answer:

Windows Explorer may say Error copying file after you have tried the pop-up menu command Send To -> Bluetooth -> <your phone>.

It seems that sometimes you cannot transfer a file, if there already exists a file with same name in the Inbox of your phone’s Messaging app. So it may be good to delete the message containing the SIS file from the Inbox after the application has been installed.

Sometimes Error copying file happens for no apparent reason. For example, copying from one of our Windows 2000 computer to our Nokia 7610 device does not work for some strange reason. Copying to other phones works. And also copying from a Windows XP computer to the Nokia 7610 works. We are using Belkin Bluetooth USB dongles. Perhaps the problem is in the Belkin W2k drivers or in Windows 2000. So if you have an opportunity to try installing from another PC, that may help.

You can also try pairing your PC with your phone: Go to Bluetooth app in you phone menu. Click right to enable the Paired devices tab. Make sure that your PC is listed there. Otherwise execute Options/New paired device. Make also sure that there is a lock symbol next to your PC name. This means that your PC has been set as “authorised” and your phone trusts your PC.

Q45.

How can I use Mobile GPS Tracker Abroad?

Answer:

Make sure from your operator, that they have working GPRS roaming contracts in the countries you are going to travel. This guarantees the real-time tracking capability.

Q46.

How to install .sis file with Nokia PC Suit.

Answer:

For instalation guide see the video to install Mobile GPS Tracker from PC with the help of Nokia PC Suit

http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking/GettingStartedVideos.aspx

Q47.

My phone is not in the list of supported phone?

Answer:

We are progressively releasing support for more types of mobile phones. If your phone manufacturer is listed but your specific model is not listed, please send an email at support@bioenabletech.com , with your phone details.

Q48.

Where would you recommend installing Mobile Tracking Application – on my external memory or phone memory?

Answer:

It makes no difference. Install Mobile tracking application wherever there is sufficient free memory.

NOTE: It creates “GPSINTEGRATED” Folder on root/data folder of selected Memory

Q49.

How do i get your Application?

Answer:

Please checkout “Quick Start” option on main page for Mobile tracking

http://gps-tracking.gpsintegrated.com/Products/MobilephoneSmartphoneTracking.aspx

Q50.

How do I register?

Answer:

Please visit here for registration

Q51.

Why do you need my phone’s IMEI Number?

Answer:

Our servers keep track of ur location based on ur IMEI number, all the requests sent by the device includes IMEI numbers.